Outgoing Email Notifications not being received ( EI,PAT,ARM)

  • Check the Email Settings Tab , the email service information should match what is set up in Vision – Configuration General System Settings- Email Tab


  • Send a test email to yourself , remember this may be delayed based on the message delay set on the Roles tab . For this test you can set it to “0”


  • If the email is not received, have your IT Dept check the CCG Email Service , located on the Vison web server or process server. May have to stop and restart. 

            Control Panel\All Control Panel Items\Administrative Tools\Services

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